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Deposit and Details

In order to confirm a reservation Suricate Tours & Safaris requires a 20% non-refundable deposit immediately and the balance of payment is required 45 day’s prior to arrival.

To book a tour we please need the following information in writing:

  1. Full names and age of the participants
  2. Arrival and departure dates
  3. Full Physical address, telephone or fax number and E-mail address
  4. Signed off Suricate Tours & Safaris Terms and Conditions

Cancellation

Suricate Tours & Safaris reserves the right to cancel all services booked, should full payment not be received prior to departure date.
Should bookings fall into 44 days or less prior to intended departure date, Suricate Tours & Safaris will need full payment as soon as we send you the final confirmation of the booking. Vouchers and Travel Documents will only be issued once full payment has been received.

Cancellation Policy:

Cancellation up to 45 Days prior:        20% of the total package price

Cancellation of 30 – 44 Days prior:     50% of the total package price

Cancellation of 15 – 29 Days prior:     70 % of the total package price

Cancellation 0 – 14 Days prior:            100% of the total package price

No show:                                                100% of the total package price

Method of Payment

Payments must be paid directly into Suricate Tours & Safaris account.
Suricate Tours and Safaris will not be liable for Bank charges and the full amount must reflect in our account, before departure date.

Bank Details:

Suricate Tours & Safaris CC

Nedbank Bank of Namibia

Maerua Mall Branch

Branch Code: 461041

Account No: 11000152457

Swift Code: NEDSNANX

Travel Insurance

All guests are strongly advised to take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment as the booking will be subject to cancellation penalties as detailed above. Please contact your Insurance broker or travel agent before departing. It is a condition of
booking that the sole responsibility lies with the guest to ensure that they carry the correct medical and travel insurance.

Visas and Passports

It is important that you check your visa requirements before your intended date of travel, as Suricate Tours & Safaris cannot be held responsible should necessary visa requirements not be fulfilled. Please speak to your local travel agent when booking your flight or to the nearest Namibian Embassy.

Responsibility

Neither Suricate Tours and Safaris nor any agents, staff and associates can be held responsible or liable for loss, damage, or theft of personal luggage and belongings, nor can they be held liable for personal injury, accident or illness.

Delays

We cannot be held liable for and delays or additional cost incurred as a result of airlines not running on schedule.

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